Privacy Policy

jiligrown ("jiligrown," "we," "us," or "our") operates the online casino and sports betting platform accessible at jiligrown.asia. We are committed to safeguarding the privacy and personal data of every player who registers and plays on our platform, particularly Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy ("Policy") describes how jiligrown collects, uses, stores, shares, and protects your personal information when you access or use the jiligrown Platform. It also explains the rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and how you can exercise those rights.

By registering an account or using any part of the jiligrown Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read together with jiligrown's Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

jiligrown collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued ID.
• Date of birth (to verify that you are at least 21 years of age, as required by Philippine law).
• Philippine mobile number and email address.
• Username and encrypted password.
• Residential address within the Philippines.

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, or UMID).
• Proof of address documents (e.g., utility bills, bank statements issued by BPI, BDO, or Metrobank).
• Selfie photographs for liveness verification where required.

2.3 Financial & Transaction Data

• GCash or PayMaya account numbers linked to your jiligrown account.
• Bank account details for BPI, BDO, or Metrobank withdrawals.
• Deposit and withdrawal history, transaction amounts in Philippine Peso (PHP / ₱), and timestamps.

2.4 Usage & Technical Data

• IP address, device type, operating system, and browser information.
• Geolocation data to verify that you are physically located within the Philippines.
• Game history, session duration, wagering activity, and betting patterns.
• Login timestamps and account activity logs.

2.5 Communications Data

• Records of your communications with jiligrown's customer support team via live chat or email.
• Feedback, survey responses, and promotional opt-in preferences.

jiligrown uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your jiligrown player account, including processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank.
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
• Service Delivery: To provide access to jiligrown's games, promotions, bonuses, and customer support services.
• Regulatory Compliance: To comply with our obligations under PAGCOR's regulatory framework, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limit, and other responsible gaming tools.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates) and, where you have opted in, promotional communications about jiligrown offers.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the jiligrown Platform.

jiligrown processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your jiligrown account and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for jiligrown's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending promotional communications — we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

jiligrown does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary and permitted by law:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with PAGCOR requirements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory obligation.
• Technology Service Providers: Cloud hosting, data analytics, and cybersecurity providers engaged by jiligrown to operate and secure the Platform, all of whom are bound by confidentiality obligations.
• Law Enforcement: Philippine law enforcement agencies or courts of competent jurisdiction, where jiligrown is legally compelled to disclose information.

All third parties with whom jiligrown shares personal data are required to handle that data in accordance with applicable Philippine data protection law and jiligrown's data processing standards .

jiligrown uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use jiligrown.

Types of cookies we use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your jiligrown account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your jiligrown experience.
• Analytics Cookies: Help us understand how players interact with the Platform — which games are most popular, how long sessions last, and where players encounter difficulties — so we can improve jiligrown's services.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiligrown Platform. Continued use of the Platform after being informed of our cookie practices constitutes your consent to the use of cookies as described in this Policy.

jiligrown retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law and PAGCOR regulations. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Usage and technical data collected for analytics purposes is retained in anonymised or aggregated form for up to three (3) years.

Upon expiry of the applicable retention period, jiligrown will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

jiligrown implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jiligrown's servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls ensuring that only authorised jiligrown personnel can access personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.

While jiligrown takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiligrown will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiligrown:

• Right to be Informed: The right to know what personal data jiligrown collects about you and how it is processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data jiligrown holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiligrown's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jiligrown has violated your data privacy rights.

To exercise any of these rights, please contact jiligrown's Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

The jiligrown Platform is strictly intended for adults aged 21 years and older, as required by Philippine law and PAGCOR regulations. jiligrown does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question.

If you are a parent or guardian and believe that a minor has registered on jiligrown, please contact us immediately at [email protected] so that we can take prompt action.

The jiligrown Platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and regulatory bodies (PAGCOR). jiligrown is not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you access in connection with your use of jiligrown.

jiligrown reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the jiligrown Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or jiligrown's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the jiligrown Platform
• Coverage: Serving all of the Philippines — Manila, Cebu, Davao, Quezon City, Makati, and beyond

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.